Orders, Shipping & Returns Policy

1. ORDERING & AVAILABILITY - MADE TO ORDER

UMBRELLAS

Our gorgeous umbrellas are made to order. This allows us to offer a wide range of designs & styles as we are not limited by factory & minimum order quantities.

We only sell umbrellas for materials we have in stock. If a material is out of stock, the product will be marked as out of stock or unavailable.

If an out of stock item is accidentally purchased, you will be sent an email as soon as possible. In this case, you can decide whether you would like to select a replacement, receive a store credit, wait until the product is back in stock or receive a full refund. 

Our standard lead times are 4 to 6 weeks from order to delivery (excluding public holidays). This allows time for the order to be processed, your umbrella to be manufactured & shipped.

Please note: all residential deliveries will be delivered and left to a safe location, unless signature on delivery is requested. If you don't want your shipment left, please let us know at hello@originalparasolco.com.

CUSHIONS & BBQ COVERS

Cushions are all shipped from our studio in Sydney within 1-3 weeks of order. If you need sooner, please just let us know. 

UPDATES

We will keep you updated via email on the timings & let you know when your product has shipped.

Sometimes unforeseen delays can occur. If something out of the ordinary happens that could cause a delay, we will do everything we can to keep you informed.

For pre-orders, the date of delivery is an approximation & we cannot guarantee arrival on a particular date. If the approximate delivery date is subject to change you will be notified via email.

2. SHIPPING

Our umbrellas are shipped fully assembled at our factory in Melbourne, with free shipping to all Australian capital cities. Cushions & BBQ Covers are shipped from our studio in Sydney. 

We also ship Worldwide. Please contact us directly at hello@originalparasolco.com and we can organise a quote for you. 

Due to the size and weight of our deliveries we cannot deliver to PO Boxes. If you do not have an alternative address, please get in touch & we will work with you to find a way to get your order safely to you.

As with all global shipping, delays may be experienced due to natural events such as rain, fire, flood. However we will contact you directly if this occurs.

Please note your umbrella order may ship separately to your base & weight system due to the weight of the bases. Cushions may ship in multiple packages, due to the size of multiple cushions. 

3. RETURNS & REFUNDS POLICY 

Returns and Refunds 

Original Parasol Co products are made to order by skilled experts in Australia based upon a final order specification.

Please choose carefully prior to purchase as Original Parasol Co orders are not refundable or exchangeable based on a change of mind.

Faulty of damaged goods

We are committed to delivering products of premium quality to our customers. We have quality assurance and inspection processes in place at each stage of production and a final assessment prior to any goods being packed and shipped.

We understand that on rare occasions a part or material could be damaged or faulty. Please contact us if there is a problem with your Original Parasol Co product. If the product is within the period of warranty, we will work to urgently repair or replace the faulty or damaged item.

4. WARRANTY CLAIMS

If you are concerned with your umbrella and would like to to lodge a warranty claim, please contact us in the first instance at hello@originalparasolco.com. 

We will then ask for detailed photos or videos to try and assess the issue and we will then work with you to go through any concerns and potential solutions.

The umbrella may require shipping to our factory in Melbourne for further assessment. We will cover the costs of shipping for valid claims, however if the claim is not approved via the photos/ videos provided or an in-person assessment by the team, and further analysis is required, we will require you to organise and cover costs of freight to Melbourne. We will then cover reasonable freight if the warranty is approved. 

Please note, bases due to the nature of their use are not covered by the Warranty. We recommend avoiding dragging bases to prevent scratching, keeping them clean of debris and dirty water - this will prolong use. 

5. WARRANTY CLAIMS

If you are concerned that your parasol or cushion order is faulty or damaged, or would like to enquire about repairs, please contact Original Parasol Co at:

hello@originalparasolco.com