Orders, Shipping & Returns Policy
1. ORDERING & AVAILABILITY - MADE TO ORDER
UMBRELLAS
Our gorgeous umbrellas are made to order. This allows us to offer a wide range of designs & styles as we are not limited by factory & minimum order quantities.
We only sell umbrellas for materials we have in stock. If a material is out of stock, the product will be marked as out of stock or unavailable.
If an out of stock item is accidentally purchased, you will be sent an email as soon as possible. In this case, you can decide whether you would like to select a replacement, receive a store credit, wait until the product is back in stock or receive a full refund.
Our standard lead times are 4 to 6 weeks from order to delivery (excluding public holidays). This allows time for the order to be processed, your umbrella to be manufactured & shipped.
Please note: all residential deliveries will be delivered and left to a safe location, unless signature on delivery is requested. If you don't want your shipment left, please let us know at hello@originalparasolco.com.
CUSHIONS
Cushions are all shipped from our studio in Sydney within 1-2 weeks of order. If you need sooner, please let us know.
UPDATES
We will keep you updated via email on the timings & let you know when your product has shipped.
Sometimes unforeseen delays can occur. If something out of the ordinary happens that could cause a delay, we will do everything we can to keep you informed.
For pre-orders, the date of delivery is an approximation & we cannot guarantee arrival on a particular date. If the approximate delivery date is subject to change you will be notified via email.
2. SHIPPING
Our umbrellas are shipped fully assembled at our factory in Melbourne, with free shipping to all Australian capital cities. Cushions are shipped from our studio in Sydney.
We also ship Worldwide. Please contact us directly at hello@originalparasolco.com and we can organise a quote for you.
Due to the size and weight of our deliveries we cannot deliver to PO Boxes. If you do not have an alternative address, please get in touch & we will work with you to find a way to get your order safely to you.
As with all global shipping at the moment, delays may be experienced due to natural events such as rain, fire, flood. However we will contact you directly if this occurs.
Please note your umbrella order may ship separately to your base & weight system due to the weight of the bases. Cushions may ship in multiple packages, due to the size of multiple cushions.
3. RETURNS & REFUNDS POLICY
Returns and Refunds
Original Parasol Co products are made to order by skilled experts in Australia based upon a final order specification. Please choose carefully prior to purchase as Original Parasol Co orders are not refundable or exchangeable based on a change of mind.
Faulty of damaged goods
We are committed to delivering products of premium quality to our customers. We have quality assurance and inspection processes in place at each stage of production and a final assessment prior to any goods being packed and shipped.
We understand that on rare occasions a part or material could be damaged or faulty. Please contact us if there is a problem with your Original Parasol Co product. If the product is within the period of warranty, we will work to urgently repair or replace the faulty or damaged item.
Contact us
If you are concerned that your parasol or cushion order is faulty or damaged, or would like to inquire about repairs, please contact Original Parasol Co at: